Kivoo Apply Help Center
Answers to the questions people ask most. If you cannot find yours, write to us.
Getting Started
- Create your Kivoo Apply accountSign up for free, confirm your email and turn on two-step login.
- Complete your profileAdd your name, photo and contact details, then the two things your job search is built from.
- Upload your resumeUpload a PDF, DOCX or TXT resume, check what we read from it and choose your master resume.
- Set your job preferencesAdd the roles you want and your search preferences so matching and search fit you.
Job Search and Applications
Account Management
- Update your personal informationChange your name, phone, location, photo or sign-in email, and how to ask for export or deletion.
- Change or reset your passwordChange your password while signed in, or reset it if you have forgotten it.
- Account security and two-step loginSet up, use and replace two-step login, and save your recovery codes.
Billing and Subscriptions
- Plans and creditsWhat each plan costs and includes, how credits work and what credit packs are.
- Payment methods and card updatesHow you pay, how to update your card and what happens if a renewal payment fails.
- Upgrade or downgrade your planHow to move from Free to a paid plan, and what happens when you go back to Free.
- Cancel your planCancel online in a few steps and see what happens to your access and your credits.
- Billing and refund policy, in plain wordsA short guide to the refund rules for packs, monthly and yearly plans, and the 14 day right in the EU, EEA and UK.
Troubleshooting
- Login problemsFixes for sign-in errors, the human check, locked accounts and Safari on iPhone.
- Resume upload errorsWhat each upload message means and how to fix it.
- Application submission issuesWhy an application cannot be approved yet, and what each submission status means.
- Billing problemsFixes for checkout, locked packs, missing credits and card questions.
- Common technical issuesThe new version notice, the offline page, the installed app and what needs a connection.
Still need help?
Email support@kivooapply.com and tell us what you were trying to do.