You can cancel at any time, online, without contacting anyone or giving a reason.
Steps
- Sign in and open Billing.
- Select Manage billing. It opens a secure Stripe page.
- Choose the option to cancel your plan and confirm.
If you cannot cancel online, write to support@kivooapply.com and we will cancel it for you. We do not need a phone call.
What happens next
- Monthly plan: cancelling stops the next charge. You keep your plan until the end of the month you paid for, then your account moves to the Free plan. Monthly plans are not refundable.
- Yearly plan: cancelling stops the next renewal and your benefits continue to the end of the year you paid for. To have the months that have not yet started refunded, also write to us after you cancel. See Billing and refund policy.
- Cancelling does not delete your account or your data.
- Once a cancelled plan is set to end, credit packs are locked. The page says to renew your plan first.
If you do not want to continue, cancel before the renewal date. We do not cancel a plan for you because you stopped using it.
Your credits when a plan ends
When a paid plan ends without renewal, your unused credits, including pack credits, are frozen. If you renew within 30 days, credits from packs are restored. Your plan's credits restart at the new period's amount. After 30 days frozen credits expire. Plan credits do not roll over from month to month while your plan is active.
Related: Payment methods, Upgrade or downgrade