"New version available."
When you use the installed app and we release an update, a small notice appears with a Reload button. Select Reload to get the new version. It waits for you, so a page you are in the middle of filling is never swapped out under you. Finish what you are doing first if you like.
The offline page
If your connection drops, you may see Reconnect to keep going. It says "You're offline right now. This page reloads by itself when your connection is back, or you can try again." Select Try again, or Back to Kivoo Apply.
Inside the app, a banner says "You are offline. Changes will not be saved." It goes away when you reconnect.
What needs an internet connection
Signing in, job discovery, resume processing, AI generation, approvals and submissions all need a connection. Private account pages and documents are not stored for offline viewing, and offline submissions are not queued.
The installed app
- Install: see the install guide at kivooapply.com/install. On iPhone use Safari, Share, then Add to Home Screen. On Android use Chrome and Install app. On desktop use the install icon in Chrome or Edge.
- The installed app keeps its own sign-in. Sign in again inside it after you install.
- Links in our emails, such as confirming your address or resetting a password, open in your browser. Finish them there, then sign in again in the app.
- Paying by card opens a secure checkout page and brings you back to Billing.
A page looks stale or a button does nothing
Reload the page. If you are in the installed app and see Reload, use it.
A page will not load or shows an error
Check your connection and reload. If you saw a message, note it exactly. Then try again in a few minutes.
Still stuck?
Write to support@kivooapply.com with what you were doing, your device and browser, and the exact message.
Related: Login problems, Install guide