Payment methods and card updates

You pay on a secure checkout page run by our payment processor, Stripe. We do not see or store your full card number.

Pay for a plan or a pack

1. Open Billing.
2. On a plan card select Choose plan, or on a credit pack select Choose pack. Packs are open only while your plan is active and set to renew.
3. For a plan, pick Monthly or Yearly.
4. Read the notice above the button. It states the price, how often you are charged and the refund rule.
5. Tick the box confirming you have read the Terms and the Refund Policy. The pay button works only after you do.
6. Select the pay button, for example Pay $19 monthly.

Update your card

1. Open Billing.
2. Find the Payment method section and select Update payment method.
3. Update your card on the secure Stripe page. You come back to Billing when you are done.

If you have not paid for anything yet, the section says "There is no saved card yet. You add one when you make your first purchase."

Manage billing

Once you have paid, a Manage billing button appears next to Credit history. It opens the same secure Stripe page, where you can cancel your plan.

If a renewal payment fails

Our payment processor tries the charge again over a period it sets, and may email you. Your plan stays active while it retries, but credit packs are locked until the payment goes through. You can update your card at any time. If the payment still cannot be collected, the subscription ends and your account moves to the Free plan. Unused credits are then frozen. If you renew within 30 days, credits from packs are restored. Your plan's credits restart at the new period's amount. After 30 days frozen credits expire. Your account and data stay in place.

Need help? Write to support@kivooapply.com.

Related: Cancel your plan, Billing problems