"Invalid email or password."
Check for typos and that you are using the email you signed up with. Your account must be confirmed first: open the confirmation email we sent and select the link. If you forgot your password, select Forgot your password? and follow Change or reset your password.
"Account temporarily locked" or "Too many sign-in attempts"
Too many wrong tries cause a short lock. Wait a few minutes, as the message says, then try again.
The two-factor code is refused
Enter the current 6-digit code from your authenticator app, or one of your recovery codes. If you replaced your phone, see Account security and two-step login.
The human check will not finish
The sign-in button says "Checking you are human..." until the check is done. If a box with a tick appears, tap it. If it takes too long, select Retry the human check.
If you see "Your browser blocked our human check", turn off content blockers or iCloud Private Relay for kivooapply.com, then reload the page.
Safari tips (iPhone, iPad and Mac)
- Reload the page. This restarts the human check, which also helps after you come back to the tab or press Back.
- Turn off content blockers for kivooapply.com.
- Turn off iCloud Private Relay for this site.
- Wait for the button to change from "Checking you are human..." to Sign in before you tap it.
- If it still fails, try another browser and note exactly what the page says.
The check expires after about four minutes. If you waited longer, the page asks for a fresh one automatically.
Using the installed app
The installed app keeps its own sign-in. Sign in again inside the app. Links in our emails open in your browser, so finish those there first.
Still locked out?
Write to support@kivooapply.com with the exact message you see and the browser you use.
Related: Common technical issues, Create your account